SILA Urban Living

04 mistakes to avoid when making a hotel reservation

When making a hotel reservation, we sometimes get a lot of basic mistakes. This makes us spend the extra money and makes our trip get some trouble and less fun.

Here are 4 mistakes to avoid when making a reservation for hotels in Saigon, let’s explore with SILA Urban Living, one of the most luxury hotels in District 3 for your reference to get the most satisfying trip while staying there.


1/ Wrong date booked

Making a reservation with the wrong date is one of the most common mistakes that come from the distraction of the bookers. This will cause you any inconvenience or makes you get troubles such as:

  • The room type which you are prefer was fully booked and not available
  • You have to pay the extra fee to amend the booking. The extra fee will depend on each hotel’s policy.
  • It might take a lot of time to contact and fix the issue with the hotel.

Therefore, even when you make the reservation via email, online, or via mobile applications… the most important thing is that you need to provide accurate information, ensuring the correct arrival and departure date. Besides that, do not forget to read carefully all the terms and conditions that the hotels in District 3 have specified.

2/ Wrong room type booked

A lot of people also book the wrong room type while making a reservation. Because hotels do not have only one room type, but they will have a lot of different room types such as:

  • Single room – 1 single bed
  • Double room – 1 double bed
  • Twin room – 2 single beds
  • Triple room – 1 double bed and 1 single bed (or 3 single beds)
  • Quad room – 2 double beds
  • Family room

In addition, hotels in Vietnam as well as in other countries over the world also have some roomtypes:

  • Standard room
  • Deluxe room
  • Superior room
  • Studio room
  • Suite room
  • One-bedroom apartment
  • Two-bedroom apartment
  • Three-bedroom apartment

Therefore, before making a hotel reservation, you need to find out which room type suits your needs, budget, the number of people who stay in one room. At the same time, do not forget to read all the introduction of each room type carefully.

3/ Not paying attention to checkin and checkout time


All hotels in District 3 – Ho Chi Minh City or other provinces in Vietnam have regulations about the check-in and check-out time. In which, check-in time is from 12 noon to 2.00 pm normally (depending on the availability of the hotels), and check-out time is at noon on the next day.

If you would like to check-in at the hotel earlier than 12 noon or check-out later than 12 noon, you will be charged a certain fee, normally a half-night charge as per the hotel’s policy. Additionally, a full charge will be applied for late check-out later than 6.00 pm at some hotels.

So, please keep in mind the above information to get well-prepared before checking in. Besides that, do not forget to ask the hotel policies clearly and follow the rules that they have specified. Trying to negotiate with the front desk staff or reservation agents if you would like to have an early check-in or late check-out because in some special cases it can be complimentary depending on the hotel’s availability in the low season and it can help you to save your money.

4 / Other services

Not only serving the needs of accommodation, but to satisfy all requirements of customers also, hotels offer some other services and facilities. Among them, some services are complimentary or the surcharges can be applied for some others, so you need to find out carefully to ensure your benefits, avoid losing extra money, or wasting the hotel’s offer.

The usual accompanying services such as airport shuttle bus, meals (breakfast, lunch, dinner), bottles of water, wash & dryer, laundry, self-drive motorbike rental, babysitting, swimming pool, karaoke room, currency exchange service, campfire, tea & coffee, free to upgrade to higher room categories, discount at the restaurant.

Hopefully, the above information will help you to avoid mistakes when making a hotel reservation and to enjoy the most comfortable, and spacious, and convenient living space as if you were living in your own familiar house, SILA Urban Living – the serviced apartment in District 3 is the most perfect choice for you.

Please do not hesitate to contact us for more assistance and support!

SILA Urban Living

Hotline: +84 28 39 300 800